Visual Edge, Inc. announces Director of Customer Success
July 2, 2021
The company announced hiring of Jim Huegen as Director of Customer Success for Visual Edge IT.
Visual Edge, Inc. announced the hiring of Jim Huegen as Director of Customer Success with responsibility for ensuring customers achieve their desired outcomes while using the Visual Edge IT’s (VEIT) managed services. Customer Success is relationship?focused client management, responsible for customer success, retention and growth.
Visual Edge explained that it values their customer base and understands the competitive urgency to develop the customer experience to ensure success for the customer and Visual Edge IT. In this role, Huegen, with his team, will be the trusted advisor to Visual Edge IT customers by understanding their goals, as well as their technology roadmap and budget, to help drive a successful outcome.
“Jim brings over 30?years of experience in IT operations/managed services both as a provider and a customer.” said Jason Bowra, General Manager, and Managed IT Services. “This will provide a great advantage to Visual Edge IT as we grow our solutions and provide customer excellence everyday.”
Jim Huegen joined Visual Edge IT in 2021 with more than 30?years of experience in the IT industry. Prior to joining Visual IT, Jim was the Vice President of Operations at another IT services provider. He has been on both sides of the managed services field as a client and a provider giving him a unique understanding of the client’s needs.
Jim is certified in ITIL (Information Technology Infrastructure Library) foundation version 3 and achieved his Six Sigma Green Belt. His process?oriented style, along with his attention to detail, will accelerate Visual Edge IT’s ability to become more efficient while servicing its clients.
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