by stefanie | Feb 21, 2025 | World Focus
HP forces customers to wait 15 minutes for phone support—a deliberate move to cut costs? Starting 18 February 2025, HP customers in the UK, Ireland, France, Germany, and Italy will face a mandatory 15-minute wait before they can speak to a human when calling HP...
by stefanie | Jan 13, 2025 | World Focus
Once a dominant force in printing and personal systems, HP faces a daunting future. With falling brand equity, increasing competition, and a lack of visionary strategy, its prospects for 2025 and beyond look increasingly bleak. In 2022, Warren Buffett acquired an 11%...
by stefanie | Oct 7, 2024 | Around the Industry
US remanufacturing faces threats from cheap imports and OEM restrictions without legislative support. The US remanufacturing industry, once valued at over $5 billion (€4.7 billion), is at risk of collapse as cheap, generic cartridges flood the market, largely from...
by stefanie | Dec 5, 2023 | World Focus
Unlike a jovial pub lock-in, HP’s strategy of locking in customers to its expensive consumables could backfire, potentially driving consumers towards more cost-effective alternatives offered by competitors. An opinion article by David Connett. Down at the...
by stefanie | Jun 17, 2022 | World Focus
What is the future for the traditional MPS programme? Can it grow? Can it adapt to new work patterns? cloud printing or printing as a service evolve as a natural replacement. The MPS model has been in the market for almost as long as the humble copier has been with...
