by stefanie | Feb 28, 2025 | Around the Industry
Faster than a speeding toner cartridge: HP’s about-turn on 15-minute wait time. Last Thursday, The Recycler published an opinion piece on HP’s baffling decision to introduce a 15-minute delay before customers could speak to a human support agent. The same day, HP...
by stefanie | Feb 27, 2025 | World Focus
HP’s latest financial report hides a costly truth—CEO Enrique Lores’ pay packet, buried in 103 pages of corporate optimism, equates to a mountain of toner cartridges. As customers grow weary of restrictive policies and frustrating service delays, could HP’s grip on...
by stefanie | Feb 21, 2025 | World Focus
HP forces customers to wait 15 minutes for phone support—a deliberate move to cut costs? Starting 18 February 2025, HP customers in the UK, Ireland, France, Germany, and Italy will face a mandatory 15-minute wait before they can speak to a human when calling HP...
by stefanie | Feb 11, 2025 | World Focus
HP’s first advanced manufacturing facility in Saudi Arabia underscores the kingdom’s AI ambitions, but what does it mean for the region’s tech ecosystem? HP Inc. has announced the launch of its first advanced manufacturing facility in Riyadh, a move positioned as part...
by stefanie | Jan 13, 2025 | World Focus
Once a dominant force in printing and personal systems, HP faces a daunting future. With falling brand equity, increasing competition, and a lack of visionary strategy, its prospects for 2025 and beyond look increasingly bleak. In 2022, Warren Buffett acquired an 11%...
