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HP customers upset over new firmware

HP customers upset over new firmware

Recently, The Recycler reported on a new firmware on some HP devices, blocking the use of third-party supplies. The firmware blocks third-party cartridges by locking out the chip, resulting in users receiving a new error message when a non-HP chip is detected. The...
HP blocks resellers?

HP blocks resellers?

A long-standing UK reseller has been blocked by HP from buying HP products. Have you been blocked too? A long-standing and well-established UK-based reseller reports that “with immediate effect” he has been blocked from purchasing any HP products from his supplier....
The chip report…

The chip report…

An October 2022 report has hit social media this week giving detailed analysis of some chips used in counterfeit products. The report was commissioned by HP Inc and undertaken by MicroNet Solutions Inc. (MicroNet), based in Albuquerque, New Mexico, and specialists in...
I feel scammed…

I feel scammed…

…Is the opening line of HP’s trade dress complaint against eleven companies that was filed in the USA this week. “I feel scammed” is just one of many complaints about alternative products that HP alleges are breaching HP’s trade dress. For the non-lawyers, trade...
HP customers upset over new firmware

It is the season to…send firmware updates

In recent weeks, The Recycler has already been reporting on several new firmware updates, but more and more new reports are coming through. Only last week, The Recycler reported on the firmware update affecting devices using the W2030A/X and the 59A and 59X cartridge...