by stefanie | Mar 26, 2025 | Around the Industry
ECI Software Solutions wins one Silver Stevie Award for Sales & Customer Service and two Silver Stevie Awards for its transformative customer service support and front-line technology efforts. ECI Software Solutions announced it has won three Silver Stevie Awards...
by stefanie | Mar 14, 2025 | Around the Industry
HYB announced that it has officially obtained the ISO After-Sales Service Certification, a recognition that the company says underscores its commitment to excellence in customer support, technical service, and overall service efficiency. The ISO After-Sales Service...
by stefanie | Feb 21, 2025 | World Focus
HP forces customers to wait 15 minutes for phone support—a deliberate move to cut costs? Starting 18 February 2025, HP customers in the UK, Ireland, France, Germany, and Italy will face a mandatory 15-minute wait before they can speak to a human when calling HP...
by stefanie | Dec 18, 2024 | Around the Industry
Canon U.S.A., Inc. received BenchmarkPortal’s certification as a Centre of Excellence for Customer Solutions for the 16th consecutive year. BenchmarkPortal, renowned for its rigorous evaluation criteria, again awarded this honour to Canon, citing the company’s...
by stefanie | Dec 5, 2024 | Around the Industry
New Montreal depot to improve repair turnaround times and simplify service process for Canadian customers. Brother International Corporation announced the opening of a new repair depot in Montreal, Quebec, as part of its commitment to enhanced service for Canadian...
