Automation
Small and medium businesses turn to automation
May 18, 2021
One year after the pandemic hit many small and medium-sized businesses hard, a new global survey shows 80% of these companies consider the ability to automate tasks and processes key to surviving the COVID-19 pandemic, a new survey commissioned by Xerox says.
Customer experience suffers as staff struggle under increased workload
April 30, 2021
Economic performance at large organisations across Europe could slump as workers struggle to find time to focus on customer experience and other key tasks, new research suggests.
