Office Depot expands Workonomy
August 16, 2018
Office Depot, Inc. has announced the expansion of the company’s Workonomy platform, which offers comprehensive business services married with “human touch” expertise to small- to medium-sized business (SMB) customers.
Workonomy reflects Office Depot’s ability to architect all its customers’ business solutions in one offering, empowering them with personalised and seamless access to the products, services and resources they need to get work done.
“We are relentlessly committed to helping small- to medium-sized businesses succeed with a consistent and tailored customer experience through Workonomy,” said Gerry Smith, Chief Executive Officer for Office Depot, Inc. “With nearly six million SMBs within three miles of our stores, Office Depot’s Workonomy solutions and experts have never been more accessible.”
The new Workonomy resources offer customers enhanced tools and services as well as access to in-person advisors and technical support, including:
- Workonomy Hub pilot in Los Gatos. Office Depot’s first ever integrated coworking space within a retail location recently opened in Office Depot’s Los Gatos, California store. The combination of Office Depot’s current suite of products and services with a physical coworking space creates a comprehensive offering for small business owners, entrepreneurs and remote employees under one roof.
- Workonomy Tech Services Kiosks in 141 stores across Florida, Georgia and Texas by end of August. The Tech Services Kiosks are a new tool that will serve as a dedicated in-store destination to offer direct, on-demand access to Office Depot’s technology experts, who currently offer nationwide installations and consultation support in home or office and remote support options.
- Workonomy Self-Service Print & Copy Kiosks in over 1,000 stores across the country by the end of August. The Self-Service Print & Copy Kiosks, which are currently in select stores across the country, give customers options for printing and scanning to and from multiple sources, access to email and cloud storage, and allow customers to pay for products and services at their convenience.
- Workonomy Pack & Ship capabilities online and in-store. Now customers can easily generate shipping labels on the company’s website and drop off shipments at any Office Depot or OfficeMax location, or the carrier drop off location.
- Investments in skilled team members and training programs from existing employees.The investment includes 6,000 certified technicians nationwide for home or office installations and consultations, and offering additional training to small business field sales teams, called Business Pros, who can now offer complete solutions of business services, products and technology.
According to Office Depot’s research, and billions of interactions with SMB customers over the last 30 years, customers are eager for simple and easily accessible products and services to help start and grow their businesses. Additionally, they are looking for experts who can help them make the right decisions about which products and services fit their needs; and they value person-to-person conversations with advisors and experts.
“With our comprehensive portfolio of services and solutions, and thousands of experts and approximately 1,400 locations, Workonomy provides holistic services for businesses at any stage to help them succeed and grow,” said Janet Schijns, Executive Vice President, chief services and solutions officer for Office Depot, Inc.
Office Depot’s BizBox services have evolved into Workonomy, which is a broader portfolio and platform allowing Office Depot’s experts to address a broader range of customer needs. Office Depot will continue to rollout additional Workonomy solutions in the coming months.
For more details, visit www.officedepot.com/services.
Categories : Products and Technology
Tags : Office Depot SMBs USA Workonomy
