Laser printer parts manufacturer Metrofuser has expanded its Printer Advisory Service for organisations that maintain and repair laser printers.
Metrofuser is expanding access to its veteran printer service technicians, some of which have 25 years of experience in field services. The company said that utilising these talented printer engineers acts as a know-how force multiplier, allowing the service department to do more with more.
Metrofuser’s Printer Advisory Service has a fully integrated break-fix approach that extends to:
- Pre-service call triage
- Onsite symptom troubleshooting
- Service manual procedure accessibility
- Step by step how to instruction
- Error code definitions
- Part identification
- Print sample diagnosis
- Warranty forensics reporting
- Zoom video communications support
Metrofuser explained that through the Printer Advisory Service, users can utilise the same products and solutions used by professional national service providers and original equipment manufacturers, tap into the company’s vast curated video content from its printer service training programme and have access to US-based printer engineers with over 45,000 successful remote service calls.
Business owners can enhance the skills of entry-level technicians so they can expand their technical abilities while they learn. Organisations can cut costs, reduce call backs, and improve service outcomes for their customers, Metrofuser added.
Entry-level technicians can solve printer problems more independently while learning and enhancing their role within the organisation and copier technicians unfamiliar with printers can use advisory services to extend their capabilities.
Help desk personnel and service managers can pre-order the right part the first time for future service calls.
Watch the video above to find out more about Metrofuser’s Printer Advisory Service.
