Kyocera recognised in Gartner Peer Insights
April 20, 2021
Kyocera Document Solutions has been recognised in the 2020 Gartner Peer Insights ‘Voice of the Customer’ survey on Managed Print Services in the Digital Workplace.
Reviewers on the Gartner Peer Insights platform describe Kyocera’s MPS as fruitful and cost-effective, and also commended the improvements it helped them to make in their environmental footprint.
Gartner Peer Insights is a peer review and ratings platform that allows experts to carry out and share reviews on enterprise software and services. It is designed for enterprise software and services decision-makers, and all reviews undergo a rigorous validation and moderation process to make sure that they are as authentic as possible.
Gartner’s Voice of the Customer publication is a document that collates the voices and opinions of buyers to provide key insights for customers and IT administrators.
In the Gartner Peer Insights ‘Voice of the Customer’: Managed Print Services in the Digital Workplace report, Kyocera Document Solutions received the highest ranking with overall rating of 4.9/5 and was also recognised as a Customers’ Choice in the categories of Midsize Enterprise, Services Industry, and in the Europe, the Middle East and Africa regions.
To break Kyocera’s success down into more detail, Kyocera’s service ranked highest in the categories of Evaluation and Contracting, Planning and Transition, and Delivery and Execution. We believe this indicates that the Kyocera MPS programme is overall extremely well-organized, and that customers in general found the experience easy, pleasant and beyond satisfactory.
“We are extremely proud to be recognised for our hard work and dedication in this area. To us, it is an honour to lead the way in our industry, reflecting our pursuit of excellence in all fields,” said Óscar Sánchez, President and Chief Executive Officer at Kyocera Document Solutions America, Inc.
“Kyocera is a customer-centric company, and I would like to commend our team for upholding these values to such outstanding effect,” he added. “Receiving a 5-star rating from 89% of our customers just goes to show our belief in providing real quality for customers. Managed Print Services is a crucial area of our business and will only become more important as firms continue to look for opportunities to optimize their way of working.”
Categories : Around the Industry
