Konica Minolta partners with Salesforce
August 21, 2024
Konica Minolta Business Solutions U.S.A., Inc. (Konica Minolta) announced a strategic partnership with Salesforce, becoming a Consulting Partner focused on delivering Industry Case Management Solutions.
The collaboration is designed to complement and integrate with the Core Case Management and Content Management Solutions that have long been provided by Konica Minolta’s Intelligent Information Management (IIM) Division.
“Partnering with Salesforce allows us to leverage their robust cloud-based platform to deliver specialized solutions tailored to the unique needs of the public sector customers, as well as case management solutions in other industries,” said Ron Thompson Jr, Vice President and General Manager, Intelligent Information Management – Video Solution Services, Konica Minolta. “Our goal with this alliance is to streamline operations, enhance customer interactions and drive digital transformation in these critical sectors.”
Aligning with Salesforce will enable Konica Minolta to offer case management solutions that address the complexities of public sector challenges its IIM team has focused on for decades. From streamlining administrative processes to improving citizen services, these solutions will help government agencies achieve greater efficiency and transparency. This will be done by integrating additional solutions within the IIM portfolio bringing unique intelligent automation and content management solutions to its customers.
“With the rapid pace of digital transformation, it’s crucial for organisations to adopt solutions that not only streamline operations, but also enhance the overall customer experience,” continued Thompson. “Our partnership with Salesforce is a testament to our dedication to providing top-tier, customised solutions that drive efficiency and innovation.”
Categories : Around the Industry
Tags : Business Konica Minolta Partnership Salesforce Software Solutions
