Keypoint Intelligence releases report on AI-enabled MFPs

Keypoint Intelligence has released a new Market Insight Report exploring the rise of smarter, more connected multifunction printers (MFPs) and how leading technology vendors are integrating advanced capabilities into their devices.

The report offers a clear look at how intelligent features are reshaping print technology, from automation and maintenance to workflow and user experience, and what truly sets apart next-generation print solutions.

As organisations increasingly demand systems that do more than just print and scan, this report defines a new category: the AI-enabled MFP. It outlines the difference between adaptive, learning-based technologies and the more basic automation tools that have long existed in the space. The report also examines how vendors are embedding intelligence across hardware, software, and services.

“This report is about providing clarity in a rapidly evolving space and helping stakeholders understand where real innovation is taking place,” said Anne Valaitis, Principal Analyst at Keypoint Intelligence. “There’s growing interest in intelligent print solutions, and our goal is to identify which developments offer genuine business value.”

Key takeaways from the report include:

• Establishes clear criteria for what qualifies as a truly intelligent MFP
• Distinguishes real-world applications from marketing-driven claims
• Analyses current AI developments across 16 leading print and document solution vendors
• Examines AI’s role beyond hardware including workflow automation, service optimisation, and embedded software
• Highlights today’s limitations and maps out areas of vendor investment and innovation
• Delivers expert commentary with practical recommendations for vendors and buyers

This report is a valuable resource for anyone involved in product planning, marketing, or channel strategy within the print industry, Keypoint Intelligence explained. As device capabilities evolve, so do customer expectations. This report provides the insight organisations need to stay ahead.