HP settles printer firmware lawsuit
March 25, 2025
US consumers win small compensation over HP firmware updates that blocked third party ink cartridges.
The legal action stems from a complaint originally filed in December 2020, in which plaintiffs alleged that HP’s firmware updates — introduced as early as 2016 — were installed without users’ full knowledge or consent. The software prevented printers from recognising third party cartridges, often resulting in error messages and device failures.
The class action accused HP of violating the US Computer Fraud and Abuse Act, as well as California’s consumer protection and computer crime laws. Plaintiffs argued that HP’s conduct was anti-competitive and deceptive, designed to force customers into buying HP-branded consumables at higher prices.
Under the terms of the settlement, US consumers who owned or leased affected printers, installed the firmware, and experienced problems using third-party ink can file a claim for compensation. HP has not admitted any wrongdoing and continues to assert that the firmware updates were introduced to maintain printer performance and security.
Consumers who submit valid claims are expected to receive modest payouts once the final settlement approval is granted (a hearing is scheduled for November 2025). The settlement fund also covers legal fees and administration costs.
HP is currently facing another class action in the US over firmware updates issued in 2022. That case, filed in February 2024, alleges the tech giant has continued using similar tactics to limit consumer choice and block aftermarket consumables in newer printer models.
Categories : Around the Industry
Tags : Antitrust Firmware HP Lawsuit Legal Litigation Printers
