HP expands AI-powered services and certified refurbished hardware offerings
January 3, 2025
Ahead of the Consumer Electronics Show (CES) 2025 in Las Vegas, HP Solutions announced new offerings including enhanced HP Support Services packages, a new HP Device Registration Service, and expansion of the HP Certified Refurbished PC portfolio.
HP is introducing AI-powered device health insights across its latest portfolio of Hardware Support Services.
These HP Support Service enhancements vary by package:
- HP Essential Support: In addition to quality standard business day remote support, HP Essential will now include onsite device repair to help get PCs back up and running wherever hybrid work happens. Customers will be able to opt in or opt out of device health insights that help HP proactively identify, diagnose and remediate PC issues.
- HP Premium Support: In addition to 24×7 quality remote support and onsite repair with next business day response, HP Premium Support will now include AI-powered device health insights for predictive detection of device issues, end-user pop-up alerts to proactively address potential issues, and automated ticketing for convenient scheduling of onsite repairs before business is disrupted.
- HP Premium+ Support: Includes all of the features of HP Premium Support, plus the addition of preferred access to parts and HP service experts for our fastest repair times.
“HP is helping organizations minimise employee downtime so they can remain productive and focused on business priorities,” said Marcos Razon, SVP & President, HP Lifecycle Services. “Leveraging the power of AI, HP is working to prevent issues for customers before they ever arise, and give support staff the insights needed for faster first-time fixes.”
These enhanced HP Support Service packages are available globally as a transactional attach to new devices or existing devices post-warranty, as well as part of a Managed Device Solution.
At CES, HP is also announcing HP Device Registration Service to help IT reduce the time spent on deploying, managing, and retiring devices. This service is particularly relevant with support for Windows 10 ending in October 2025.
In addition, HP is expanding the availability of HP Certified Refurbished PCs and adding more devices to its HP Renew Solutions portfolio.
The expanded HP Certified Refurbished PC portfolio will include:
- HP EliteBook 830 G8 (US only)
- HP EliteBook 840 G8
- HP EliteBook 850 G8
- HP EliteDesk Mini 800 G6
All of these devices include a standard 1-year limited warranty and will now offer the option of 2- or 3-year Offsite Support packages.
HP Certified Refurbished PCs are already available direct in the US and France, and will also be available in the UK, Spain, Sweden and the Netherland this April.
“Organisations are increasingly implementing circularity into business practices, driven by consumer preferences, customer commitments, and new government regulations,” said Grant Hoffman, SVP Operations and Portfolio, HP Solutions. “As customers seek solutions to meet these needs, we’re driving a broader mix of HP Certified Refurbished devices with availability across more countries to provide reliable solutions that meet both their performance and sustainability requirements from a trusted technology leader.”
Categories : Products and Technology
