A botched firmware update has rendered some HP printers unusable, even with official cartridges.
HP users are facing fresh frustration after a firmware update left some of its printers inoperable, displaying error messages that prevent them from using even HP-branded ink cartridges. Complaints have flooded HP’s support forums and social media, with affected devices stuck in a non-functional state.
The Ars Technica website reports that the fault appears linked to HP’s Dynamic Security update. ?On March 4, 2025, HP released firmware version 20250209 for its LaserJet MFP M232-M237 printer models. Users reported that after installing this update, their printers became inoperable, even with official HP toner cartridges.
The controversy underscores growing tensions between printer manufacturers and consumers over digital rights and repairability. Only last week The Recycler reported on consumers having issues with Brother printers latest firmware updates.
UPDATE 18 March 2025:
HP sent the following statement to The Recycler news team: “Our team has updated the firmware to address the limited number of affected HP LaserJet 200 Series devices. Our support teams are actively working with impacted customers to assist with the firmware updates. Customers may contact our support team for further assistance: HP Support.”
