ECI launches Strategic Business Review Dashboard for e-automate

September 23, 2020

The new dashboard powered by Cognytics analytics platform gives office technology dealers critical insight into customer operations.

Powered by ECI’s Cognytics analytics platform, this dashboard will leverage data from e-automate to help executives and sales professionals better understand their customers, spot mission-critical trends, reduce churn, win new business and increase revenue while improving customer relationships, ECI Software Solutions explained.

Based on data collected by e-automate, the integrated Strategic Business Review Dashboard dynamically analyses and visually presents customer information to users in a consistent, branded format.

ECI added, sales professionals and executives will quickly and easily understand key areas where they can help their customers save money and improve their ROI. By pulling data directly from their business software solution, it also reduces operational expenses for executives by eliminating the tedious process of pulling individual business reports, enabling them to spend more time in front of their customers.

By pulling data instantaneously from their business software solution, users will always have a real-time look into the health of the business and its customers. The dashboard can be easily exported into consistently branded PowerPoint presentations, Excel files or PDFs – saving countless hours of prep time.

Joseph Liguori Jr., Vice President & CFO of Electronic Business Products, said: “Providing our sales representatives with the ability to track key customer service metrics is essential in today’s competitive marketplace and having the tools to evaluate past performance and trends will further us to improve the level of service we provide, translating to greater customer retention and future business opportunities.”

Commenting on the first of many strategic dashboard launches for ECI’s Field Service Division, Laryssa Alexander, President of the Field Service Division at ECI, said: “With this dashboard, we are giving our e-automate users the tools to bring their valuable customers the information needed to drive new sales and foster customer relations.”

To learn more about e-automate’s Strategic Business Review Dashboard, visit www.ecisolutions.com/office-technology/e-automate.