ECI introduces Order Snapshot
June 11, 2020
This new cloud-based application will enable manufacturers to provide customers with real-time updates on order statuses.
ECI Software Solutions announced the release of Order Snapshot, a new cloud-based web application for its M1 ERP software customers. With this new release, M1 hosted customers will be able to provide their customers with detailed and visual information on their order status, from the moment the order is entered into the system to after it has shipped.
Keeping customers updated on order statuses was already a mostly manual and time-intensive task that has been made more difficult by the uncertainties posed by COVID-19. To help manufacturing shipping departments more effectively communicate order and shipping statuses to their customers, ECI created the Order Snapshot application.
This application not only fills the customer satisfaction gap, as the platform enables faster, more accurate updates on orders, but also allows shipping employees to spend less time on manual tasks. Additionally, the ground-up cloud infrastructure, built on ECI’s Amazon Web Services (AWS) cloud environment, allows for more rapid update deployments to ensure every customer is on the latest version as soon as it is released. It also enables easy access to information from any device and any location.
Additional benefits to the Order Snapshot offering include:
- Real-time order status update: Track shipments’ in-transit status with an easy link and trigger customer updates when an order is received, approved, in-process, completed and shipped
- Personalization: Users can design a template with their logo and custom messaging to send to customers when their order status changes
- Mobility: Accessible anywhere that the customer can connect to their secure, online M1 product
- Seamless Integration: Administrative rights and customer data are automatically synced between M1 hosted environment and the AWS environment
“Customer service has become more important than ever before, and to effectively compete, manufacturers must find a way to balance prioritizing daily tasks with maintaining effective lines of communication with their customers,” said Fred Tillman, VP Product Development of ECI. “With this cloud-based application, our M1 users can provide near-real time updates to customers on orders, without having to manually communicate with them during each stage of the production and shipment lifecycle. This type of flexibility and accommodation has become even more critical in the age of COVID-19, and we’re thrilled to offer our customers a solution that makes this type of communication easier than ever before.”
To learn more about M1 and the new Order Snapshot, please visit www.ecisolutions.com/manufacturers-and-job-shops/m1.
Categories : Products and Technology
