Canon U.S.A. earns Centre of Excellence Certification
December 18, 2024
Canon U.S.A., Inc. received BenchmarkPortal’s certification as a Centre of Excellence for Customer Solutions for the 16th consecutive year.
BenchmarkPortal, renowned for its rigorous evaluation criteria, again awarded this honour to Canon, citing the company’s consistent dedication to efficiency and effectiveness in its Customer Solutions Centre. The certification is granted to contact centres ranking in the top 10%, following meticulous audits and comparisons of performance indicators among peer organizations.
The evaluation prioritises Canon’s Customer Solutions Centre’s outstanding performance across cost and quality-related parameters, surpassing industry benchmarks.
Bruce Belfiore, CEO of BenchmarkPortal, commended Canon U.S.A., Inc., stating, “Maintaining high levels of excellence in the centre over a period of years is a wonderful testimony to the contact centre management team, the frontline agents – as well as senior managers, who support and encourage this excellence. Canon U.S.A., Inc.’s contact centre professionals have shown exceptional dedication and results, for which I commend them.”
Canon joins an elite group of only 10 companies worldwide to achieve the Centre of Excellence certification for 16 consecutive years.
“We are pleased to once again earn this prestigious certification and are proud to be recognised by BenchmarkPortal for a 16th consecutive year,” said Shinichi “Sam” Yoshida, Executive Vice President and General Manager, Canon U.S.A., Inc. “This honour is a testament to Canon’s tireless pursuit of providing strong service and support to our customers. We appreciate the collective efforts and commitment of our Customer Solutions Centre team, who embody Canon’s commitment to providing outstanding service delivery.”
Categories : Around the Industry
Tags : Achievement Canon Centre of Excellence Customer Service Milestone
