Canon recognised with BLI Pacesetter award
August 6, 2024
Canon U.S.A., Inc. has been recognised with a Buyers Lab (BLI) 2024-2025 Pacesetter Award in Serviceability.
Canon U.S.A. Inc. announced its latest achievement in receiving a Buyers Lab (BLI) 2024-2025 Pacesetter Award in Serviceability. This award, presented by Keypoint Intelligence, recognises Canon’s position as a leading industry figure in service, emphasising the company’s “steadfast dedication to improving customer service experiences”.
Keypoint Intelligence notes Canon’s continuous investment in improving the customer service experience, which includes exploring the use of artificial intelligence (AI) to build comprehensive knowledge bases. These initiatives are aimed at streamlining service processes help to ensure quick, more accurate responses to customer inquiries. Additionally, Canon has implemented a triage system to effectively allocate second-life assets, such as remanufactured and refurbished devices, ensuring continued use and helping to reduce waste of scaping the machine.
Canon’s MFD hardware is also designed with serviceability in mind, emphasising simplicity in installation, the availability of user-replaceable parts, and options for self-maintenance.
“Canon has demonstrated amazing dedication to improving the customer service experience through innovative strategies and continuous investment,” according to Keypoint Intelligence. “Their exploration of AI to build knowledge bases and their efficient triage system for second-life assets are prime examples of their commitment to excellence. Canon’s guarantee on refurbished products further solidifies their position as a leader in serviceability.”
“We are honoured to receive the BLI 2024-2025 Pacesetter Award in Serviceability from Keypoint Intelligence. This recognition is a testament to our team’s hard work and dedication to providing our customers with the highest level of service,” said Shinichi “Sam” Yoshida, Executive Vice President and General Manager, Canon U.S.A., Inc.” At Canon, we believe that outstanding service goes hand in hand with innovative products. We will continue to invest in advanced technologies and sustainable practices to enhance our service offerings.”
Categories : Around the Industry
Tags : BLI PaceSetter Award Canon Keypoint Intelligence Serviceability
