Canon U.S.A., Inc. has been placed among the country’s best customer service providers according to USA Today.
The company was listed among the 600 companies recognised for offering the best customer service in America, according to USA TODAY and its research partner Plant-A Insights Group.
Canon earned 4 1/2 out of five stars in the Hardware, Electronics and Automobile industry category. Canon is one of a select group of companies cited for delivering the best customer experience using a variety of measures, including public data and a large-scale confidential online survey conducted among U.S. customers, according to the ranking’s methodology.
More than 67,000 customers offered insights to USA TODAY across seven key categories of customer service treatment, including friendliness and appreciation of customers; professional competence; customer service; availability and accessibility; solution speed; solution orientation; and transparency and reliability.
“Customer service is a core part of our business, and we appreciate the recognition by USA Today that Canon U.S.A. ranks among the best in the country,” said Kiyoshi Oka, Executive Vice President and General Manager, Marketing Strategy Unit. “This honour is a testament to the collective efforts and commitment of those who work in customer service and reflects our ongoing commitment to deliver outstanding support.”
